Willem de Kam

Frequently Asked Questions about the Rotterdam City Card

Do you have questions about the Rotterdam City Card? Here are our frequently asked questions (FAQ) to help clarify any uncertainties you may have. Ready to start your adventure? Sign up here.

Already registered? Then sign in via MyCityCard.

What is the Rotterdam City Card?

The Rotterdam City Card is your key to unlocking experiences for your city trip. You can sign up for free. As you enjoy exciting attractions with your Rotterdam City Card, know that a portion of the proceeds goes towards supporting the city.

Where can I get the Rotterdam City Card?

You can obtain it by signing up for free. Upon registration, you can add up to 4 additional members of your travel party. After registration, you will receive your Rotterdam City Card in your e-mail.

What is the difference between the Rotterdam Welcome Card and the Rotterdam City Card?

The Rotterdam City Card has replaced the Welcome Card and is completely digital. Additionally, by exploring the city's attractions and utilizing the card's benefits, you are contributing to the local community.

Is the Rotterdam City Card available for families/groups?

No, there is no Rotterdam City Card for families or groups. However, upon registration, you can add up to 4 additional members of your travel party.

How can I add other members of my travel party?

Each member can register individually or add up to 4 members using your e-mail address during registration. Click on the ‘+’ sign and add the names of your travel party. Log in on citycardshop.rotterdam.info and add the number of vouchers you would like to have.

Do all travel companions need a Rotterdam City Card for discounts?

Yes, the Rotterdam City Card is strictly personal. However, upon registration, you can add up to 4 additional members of your travel party.

Can you add extra travel companions to your account after registration?

No, at this moment it is not possible to add extra members after creating your account. So be careful during registration and click on the ‘+’ sign to add the names of your travel companions. To add extra members, use a new email address and register again.

Where can I download the Rotterdam City Card so that it becomes visible in my Apple Wallet (iPhone) or PassWallet (Android)?

Sign up for free to access exclusive offers and local insights tailored just for you. After your registration, you will receive a link to activate your Rotterdam City Card account and an e-mail with the confirmation of your registration.

Which attractions are included with the Rotterdam City Card?

The sights that are included are Comedy Club Haug, Diergaarde Blijdorp (Rotterdam Zoo), Euromast, Royal Spido, the ss Rotterdam, Stadshaven Brouwerij, Trompenburg Gardens & Arboretum, and RET (public transport).

How much does the Rotterdam City Card cost?

You can sign up for free to access discounts and exclusive offers. A cost-effective way to explore the city. Know that a portion of the proceeds goes towards supporting the city – making your journey enjoyable and impactful!

How does the Rotterdam City Card work?

Download your Rotterdam City Card directly to your smartphone and add it to your Apple Wallet (iPhone) or Wallet Passes (Android). For discounts, you can use codes or vouchers that can be claimed in the CityCardShop.

How can I claim discounts and purchase tickets?

For discounts, you can use codes or vouchers that can be claimed in the CityCardShop. Alternatively, purchase tickets directly with a discount and gain access using your digital Rotterdam City Card in your Wallet.

What do I need to do to use a voucher?

Each voucher operates differently. Some need to be used in the ticketing environment of the acceptor, while others need to be scanned on-site. You can find this information in the CityCardShop.

Can I receive a hard copy of the Rotterdam City Card?

We only offer a digital version of the Rotterdam City Card. Upon signing up, you will receive your digital Rotterdam City Card directly in your e-mail.

Why am I being asked to create a MyCityCard?

In MyCityCard, you can find everything related to the Rotterdam City Card. Your pass(es), any purchased vouchers, your personal information, and the link to the CityCardShop. Without MyCityCard, you cannot access these features.

I cannot download the digital Rotterdam City Card.

You can download the Rotterdam City Card once you are logged in via your mobile phone. Add the Rotterdam City Card to your Apple Wallet (iPhone) or Wallet Passes (Android) This option is not available on a desktop computer.

I cannot find the digital Rotterdam City Card anymore.

It is stored in your Apple Wallet (iPhone). On an Android phone, you may need to download a separate app (PassWallet) for this purpose, which is usually offered at the time of downloading the Rotterdam City Card.

I have lost my Rotterdam City Card, what should I do now?

I want to receive my Rotterdam City Card again.

You can download the Rotterdam City Card in your MyCityCard.

How do I activate my Rotterdam City Card?

Click the link in your e-mail to activate your Rotterdam City Card.

How long is the Rotterdam City Card valid for?

The Rotterdam City Card is valid for one year after activation.

Can I travel with public transportation using the Rotterdam City Card?

No, but in the CityCardShop, you can find the link to RET, which offers public transportation tickets. Later this year the Rotterdam City Card offers the added convenience of purchasing RET public transportation tickets.

I prefer a physical RET public transport card. Where can I buy one?

At the moment only physical copies are available at Rotterdam Tourist Information at Centraal Station and Hoek van Holland. At RET, only digital copies are available. You can also buy a digital copy in CityCardShop.

Can I travel to Amsterdam with my Rotterdam City Card?

No, that's not possible. You can buy train tickets to Schiphol Airport at the train stations in Rotterdam or online at www.ns.nl.

Is the discount offered for tickets combinable with other discounts or promotions?

The tickets in the CityCardShop cannot be combined with other discounts or promotions. The discount at Rotterdam Tourist Information applies exclusively to merchandise and cannot be used for tickets, public transport cards, gift cards, postage stamps, or be combined with other discounts or promotions.

Do you offer a lowest price guarantee?

No, we don't offer a lowest price guarantee. Instead, we provide discounts for attractions, museums etc. ensuring fair prices for both visitors and providers. Know that a portion of the proceeds goes towards supporting the city.

I don't have a mobile phone/internet, can I still use the Rotterdam City Card?

If you don't have a phone, unfortunately, you won't be able to use the Rotterdam City Card.

I don't have mobile internet, can I still use the Rotterdam City Card?

We recommend mobile usage for optimal convenience. Relying solely on Wi-Fi might make it a bit more challenging or less convenient.

I don't have a credit card, how can I make payment?

You can pay with a credit card and iDeal. Currently, these are the only available choices.

I am from abroad and don't have a credit card, how can I make payment?

Without a credit card, you can still download the Rotterdam City Card, but you won't be able to make purchases. However, you can still take advantage of discount vouchers that are available.

Can I use the digital discount vouchers to purchase a ticket immediately?

Yes, the digital discount vouchers can be used to purchase a ticket immediately.

Do I need to print out the digital discount vouchers?

No, you do not need to print out the vouchers. They can be presented digitally for redemption. Or simply enter your unique Rotterdam City Card code when prompted during the ticketing process to claim your discount.

Do I need to have my vouchers scanned?

Yes, they can be presented digitally for redemption. Or simply enter your unique Rotterdam City Card code when prompted during the ticketing process to claim your discount.

What and how do I contribute to the city with the Rotterdam City Card?

By exploring the city's attractions and utilizing the card's benefits you are contributing to the local community. We collaborate with the Sam& foundation for fair distribution. More info: www.samenvoorallekinderen.nl.

If I wish, can I receive updates on what has been done with this contribution?

We cannot provide updates on the contribution to the local community. We advise following our organization's news updates at www.rotterdampartners.nl.

I have another question/comment about the Rotterdam City Card.

Please contact our Customer Service. We are available during our opening hours. You can call 0031 10 790 01 85 or send an e-mail to citycard@rotterdamtouristinformation.nl.