Current measures in response to the coronavirus

Basic rules for everyone

It’s still important to keep following the basic rules, even if you’re fully vaccinated. Keep 1.5 metres distance and wear a face mask in areas where it is mandatory. The 1.5 metres is a safe distance that’s proven to help prevent transmission of the virus. Just like the other basic rules: washing hands, coughing and sneezing into your elbow, not shaking hands, staying home and getting tested if you have symptoms, and ensuring a good flow of fresh air indoors.

If you have symptoms that suggest you may have COVID-19, remain inside wherever you are staying and arrange to be tested. Call 0800-1202 or +31 850 659 063 to arrange an appointment. If you test positive for COVID-19, you and any travelling companions must self-isolate in your holiday accommodation for 2 weeks.

Please visit the website of the Government of the Netherlands for futher information about Coronavirus Covid-19.

Closing times in general

The following locations must close between 17.00-05.00:

• Sports facilities both indoor and outdoor areas.
• Non-essential shops such as clothing shops.
• Non-essential services such as room hire, contact professions, zoos and amusement parks, spas, saunas and tanning studios.
• Food and drink venues such as restaurants and cafés.
• Art and culture venues, such as cinemas, theatres and concert halls.

The following locations must close between 20.00-05.00:

• Essential shops such as supermarkets, pet shops, chemists, opticians and wholesalers.
• Essential services such as lawyer’s or soliticor’s offices.

Public locations can open under the following conditions:

• Keep a distance of 1.5 metres. This way fewer visitors can enter a location (a maximum of 1/3 of the regular capacity of 1 visitor per 5m2 for locations with a continuous flow of visitors).
• Allocated seating is mandatory at food and drink venues, at events and at art and culture venues, with an exception for venues with a continuous flow of visitors.
• All visitors 13 years of age and above must show a coronavirus entry pass. For example at food and drink venues, at an event, a sports match or at cultural performances.
• Visitors must wear a face mask when moving around any enclosed public areas.

Coronavirus entry pass is extra safeguard

The coronavirus entry pass system is being introduced for locations that will get busier when the 1.5 metre distancing rule is lifted. The aim is to keep the risk of transmission as low as possible while enabling people to socialise as safely as possible. The system also plays an important part in allowing most locations to open at maximum capacity – and to stay open.

As of 13 November, the coronavirus entry pass system applies to bars and restaurants (but not takeaways), events, throughput locations (such as museums and gyms), professional/amateur sports matches and cultural venues (such as cinemas and theatres). Everyone aged 13 and over will have to show a valid coronavirus entry pass to gain admission. Everyone aged 14 and over will also have to show their ID along with their coronavirus entry pass.

All hospitality establishments must be closed between 17:00 and 06.00.

You can get a coronavirus entry pass if you are fully vaccinated, have valid proof of recovery or a negative result from a coronavirus test taken less than 24 hours before entry. For people without proof of vaccination or recovery, getting tested will remain free of charge. You can generate a coronavirus entry pass using the CoronaCheck app on your mobile phone.

Face masks

As from Saturday 6 November, face masks will be compulsory again in all public buildings and shops, as well as in railway stations and airports. Students will also have to wear masks when moving between classes, and they will also brought back for people working in contact professions such as hairdressers. Masks will not be required in places where coronavirus passes are needed.

Public transport

The government requires the use of a non-medical face mask while travelling on public transport. This applies to travellers aged 13 years and older. You can obtain these face masks at various shops at the RET and NS train stations and in many vending machines. Travellers are requested to put their face mask on in good time before boarding the bus, train, tram or metro.

• Travel advice is issued on a country-by-country basis.
• If you have holiday plans, make sure you prepare well, because travelling is still a risk. Always check the travel advice for your destination on Wijsopreis.nl (in Dutch only).

Read more on Rijksoverheid.nl.

Helpful Apps

Want to enjoy some personal space in Rotterdam? Thanks to the App SpotRotterdam, conceived by the Municipality of Rotterdam, this is now a lot easier. With SpotRotterdam you can see live where there are lots of people or not so many.

More and more people are being vaccinated every day, but the virus is still around. Download the CoronaMelder App to help stop it from spreading.

To access certain locations or events, you need to show that you do not have coronavirus. There is a different app for that: CoronaCheck.

Visitor’s information

Rotterdam Tourist Information Coolsingel (in the garden of the Schielandshuis), Central Station, Hoek van Holland and giftshop Love Rotterdam are open. Stop by or contact one of our employees by phone or via e-mail. Wearing a face mask is mandatory at our locations.

About Rotterdam
Phone: +31 (0) 10 790 01 85 (09.30 – 18.00 hours)
E-mail: info@rotterdamtouristinformation.nl

About Hoek van Holland, Rotterdam Beach:
Phone: +31 (0) 174 519 570 (10.00 – 17.00 hours)
E-mail: hoekvanholland@rotterdamtouristinformation.nl