Additional measures in response to the coronavirus

What you need to know if you want to visit Rotterdam

The partial lockdown has consequences for your visit to Rotterdam and/or Hoek van Holland. Please take the following measures into account:

• Restaurants, cafes and night clubs are closed. Take-aways are available;
• Friday late-night shopping now ends at 8 pm;
• Theaters, concert halls, attractions, zoos, museums, libraries and swimming pools are open again;
• Events are banned;
• Only travel if it’s absolutely necessary;
• Alcohol may not be sold after 8 pm;
• We have been advised to wear a mask in public areas, this will soon become mandatory.

Rules for everyone

During your stay in the Netherlands you must follow the basic rules that have been imposed to prevent the spread of COVID-19. These rules apply to everyone in the Netherlands, including tourists.

• Maintain a distance of 1.5 metres (approx. 2 arm’s lengths) from other people.
• Wash your hands frequently.
• Don’t shake hands with others.
• Cough and sneeze into your elbow.
• Avoid busy places. Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
• To get around, use your own vehicle, rent a bike or take a taxi. Use public transport for essential travel only. You must wear a non-medical face mask when using public transport.

More information:

• FAQs about tourism in the Netherlands and COVID-19 measures
• Q&A’s Travel restrictions for the Netherlands

Corona symptoms

If you have symptoms that suggest you may have COVID-19, remain inside wherever you are staying and arrange to be tested. Call 0800-1202 or +31 850 659 063 to arrange an appointment. If you test positive for COVID-19, you and any travelling companions must self-isolate in your holiday accommodation for 2 weeks.

Public transport

Avoid non-essential travel. The government requires the use of a non-medical face mask while travelling on public transport. This applies to travellers aged 13 years and older. You can obtain these face masks at various shops at the RET and NS train stations and in many vending machines. Travellers are requested to put their face mask on in good time before boarding the bus, train, tram or metro.

• Wear a non-medical face mask
• Keep sufficient distance from others when boarding and leaving
• Avoid touching things wherever possible
• Avoid busy periods and travel outside of rush hour wherever possible

Visitor’s information

Rotterdam Tourist Information Coolsingel (in the garden of the Schielandshuis), Central Station, Hoek van Holland and giftshop Love Rotterdam are open daily again. Do you have questions about Rotterdam and our service? Contact one of our employees by phone or via e-mail.

About Rotterdam
Phone: +31 (0) 10 790 01 85 (09.30 – 18.00 hours)
E-mail: info@rotterdamtouristinformation.nl

About Hoek van Holland, Rotterdam Beach:
Phone: +31 (0) 174 519 570 (10.00 – 17.00 hours)
E-mail: hoekvanholland@rotterdamtouristinformation.nl

Rotterdam Welcome Card

Most attractions and museums require online reservations for a specific day/time. Not all attractions and museums are set up online to redeem the discount you receive with the Rotterdam Welcome Card (RWC). Everyone is currently working hard to make this possible. If reservations can be made with the RWC discount, keep in mind that these locations currently have a limited capacity, which means that time slots are filled quickly. If you have any questions, please contact us at +31107900185 or info@rotterdamtouristinformation.nl.