Additional measures in response to the coronavirus

Face masks to be compulsory in busy parts of Rotterdam

All visitors to shopping areas in the city centre, large markets and indoor shopping malls Zuidplein and Alexandrium, will be required to wear a face mask from August 5 onwards.

Everyone over the age of 13 should wear a (non-medical) face mask in the designated areas. This applies to both the streets (outdoors) as the shops from 6am to 10pm.

The Rotterdam-Rijnmond Safety Region introduces this obligation as a pilot, to provide extra protection in places where many people come together and maintaining distance is harder.

In addition, always:
– Keep your distance.
– Avoid crowds.
– Get tested as soon as possible if you have (mild) symptoms.

Questions? For more detailed information, check out the link below:
https://www.rotterdam.nl/nieuws/mondkapjesplicht/

Rules for everyone

During your stay in the Netherlands you must follow the basic rules that have been imposed to prevent the spread of COVID-19. These rules apply to everyone in the Netherlands, including tourists.

• Maintain a distance of 1.5 metres (approx. 2 arm’s lengths) from other people.
• Wash your hands frequently.
• Don’t shake hands with others.
• Cough and sneeze into your elbow.
• Avoid busy places. Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
• To get around, use your own vehicle, rent a bike or take a taxi. Use public transport for essential travel only. You must wear a non-medical face mask when using public transport.

More information:

• FAQs about tourism in the Netherlands and COVID-19 measures
• Q&A’s Travel restrictions for the Netherlands

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Corona symptoms

If you have symptoms that suggest you may have COVID-19, remain inside wherever you are staying and arrange to be tested. Call 0800-1202 or +31 850 659 063 to arrange an appointment. If you test positive for COVID-19, you and any travelling companions must self-isolate in your holiday accommodation for 2 weeks.

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Restaurants & cafés

Restaurants, cafés and outdoor seating areas are open in the Netherlands, but special restrictions apply. Reservations are often required for restaurants, cafés and bars (as the number of customers permitted can be limited) and you could be asked whether you have cold-like symptoms or a fever. At all times you must keep a distance of 1.5 meters from other people who are not part of your own household. All customers will be seated at a table or at the bar.

Museums & monuments

Museums and monuments are open. The maximum number of visitors depends on the size of the building. Visitors could be asked whether they have cold-like symptoms or a fever.

Public transport

From 1 July all seats on the train, bus, metro and tram are available for use once more. The government requires the use of a non-medical face mask while travelling on public transport. This applies to travellers aged 13 years and older. You can obtain these face masks at various shops at the RET and NS train stations and in many vending machines. Travellers are requested to put their face mask on in good time before boarding the bus, train, tram or metro.

• Wear a non-medical face mask
• Keep sufficient distance from others when boarding and leaving
• Avoid touching things wherever possible
• Avoid busy periods and travel outside of rush hour wherever possible
• Bicycle is allowed on the train. We recommend that you register it in advance.

Visitor’s information

Rotterdam Tourist Information Coolsingel (in the garden of the Schielandshuis), Central Station, Hoek van Holland and giftshop Love Rotterdam are open daily again. Do you have questions about Rotterdam and our service? Contact one of our employees by phone or via e-mail.

About Rotterdam
Phone: +31 (0) 10 790 01 85 (09.30 – 18.00 hours)
E-mail: info@rotterdamtouristinformation.nl

About Hoek van Holland, Rotterdam Beach:
Phone: +31 (0) 174 519 570 (10.00 – 17.00 hours)
E-mail: hoekvanholland@rotterdamtouristinformation.nl

Rotterdam Welcome Card

Most attractions and museums require online reservations for a specific day/time. Not all attractions and museums are set up online to redeem the discount you receive with the Rotterdam Welcome Card (RWC). Everyone is currently working hard to make this possible. If reservations can be made with the RWC discount, keep in mind that these locations currently have a limited capacity, which means that time slots are filled quickly. If you have any questions, please contact us at +31107900185 or info@rotterdamtouristinformation.nl.